Privacy Policy

At Vamos Mobility (VM), we are committed to keeping to your information private. To that end, we will describe our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information.


Our Privacy policy applies to any users of our services – including any users of our apps, websites, features or other services – and to the users of the services of VM or its affiliates, and to anyone else who contacts VM or otherwise submits information to VM, unless noted below. This includes: (a) request or receive transportation (riders); (b) provide transportation individually or through partner transportation companies (driver partners); and (c) any other user of VM’ services (including apps and websites) and anyone else who contacts VM.

Data we collect

VM collects information:

  • That you provide us or submit to us when you create an account (which may include your name, business name, email, log information and password.
  • That you submit when requesting our services through our app or website.
  • That you submit to VM’s customer support.
  • That enables VM to access your address book or calendar.
  • That is created in using our services, including location and usage.
  • That covers transaction details regarding the type of services used (including date and time to service, distance traveled).
  • That identifies the type of devices used to enable our services, such as hardware models, operating systems, software and mobile network information. When using the VM app, VM also receives some information regarding calls and texts.
  • Phone number and App information may be provided to Stripe, Inc.

How we use your information

VM uses and collects information to provide our transportation services and to process payments. We also use the information for customary support, for research and develop and for trouble shooting software bugs, operational problems and testing and analysis. We may also use data collected to investigate or address claims and disputes or as otherwise permitted by applicable law. VM does not sell or share your personal information to third parties for third party direct marketing purposes.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. We use “cookies” and similar technology. This helps us improve your access to our site and app and identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site and app. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site and app. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing Data Collected

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Retention of Information/Deletion

VM retains your information while your account remains active unless you ask us to delete your account. In some instances, we may retain information collected after deletion in the event that there are unresolved issues – such as claims or disputes. VM may also retain certain information for legitimate business purposes, which may include fraud deterrent and enhancing user’s safety and security.

User Controls

VM provides users with the ability to view and control the information collected by using in-app privacy settings, device permissions. You can also access your information for edits and corrections.


We may occasionally date this policy. If we do, we will notify you of the changes through our website or the VM app. Upon such notice, you consent to put updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy policies.